Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Standard Canada Post Parcel with tracking and drop-off without signature. If you prefer delivery by Xpress Canada Post Parcel Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

How do I track my order?

Option 1: 
Click the link found in the confirmation email you received when your order was shipped.

Option 2: 
You can also check the status of your order by clicking on the My Orders link at the top of our home page.  

Accountholders - You can login to your account using your account information and select the applicable order you wish to track. 

Option 3: 
Canada Post shipments: You can track your package by visiting Canada Post's web site at www.canadapost.ca or calling 1-888 550-6333 Monday to Friday between 8am and 6pm local time. 
Purolator shipments: You can track your package from their website www.purolator.com or by calling 1-888-744-7123 Monday to Friday between 8am and 6pm local time.
UPS shipments: You can track your package from their website www.ups.com.

Unfortunately, we do not have tracking numbers in place for Scheduled Delivery items at this time.

Please note that tracking may not be available for up to 24 hours after placing your order, and is not available for Post Canada standard shipment. These typically arrive within 2-7 days. Beyond 7 days, please contact customer service for assistance.

If the tracking information indicates that your product is being returned to us or has become undeliverable, please contact our customer service department  so one of our agents can assist in starting an investigation on your behalf. A delay in notifying us could result in a delay in the refunding process.